Shipping

The following conditions apply:

We calculate the shipping costs as standard shipping for all items that can be sent as a package. For all bulky articles we calculate the shipping costs as forwarding agency shipping. These are marked as forwarding agency shipping in the respective article.

If you order standard shipping items and forwarduing agancy shipping items, only the freight costs via forwarder will be charged.

Shipping costs

 

            DE              

     BE | NL*| DK*   

           AT*           

    CH (up to 1000 €)    

        FR* | IT*         

            ES*           

 Standard shipping 

CPT1 | 10,00 €  

25,00 €

30,00 €

75,00 €2

40,00 €

45,00 €

 Forwarding agency shipping

90,00 €

125,00 €

125,00 €

220,00 €2

150,00 €

195,00 € 

 

1Germany (DE): For net order values of € 250.00 and above, delivery within Germany is free. For German islands there we will be an additional surcharge of € 10,00 in standard shipping and € 25,00 if it is a forwarding agency shipping.

2Switzerland (CH): Net order values of € 1,000.00 and above include an additional charge of € 30.00 for export declaration. In this case, the costs for standard shipping are € 105.00 and for shipping via forwarder agency the costs are € 250.00. The costs for customs clearance in Germany are already included in the shipping costs.

Delivery areas

We deliver within Germany (DE) and to the following countries: Belgium (BE), *Denmark (DK) except Faroe Islands and Greenland, *Netherlands (NL) except non-European areas, *Austria (AT), *Switzerland (CH), *France (FR) except overseas areas, Departments and no shipping to postcode 20, *Italy (IT) except San Marino, Livigno, Campione d'Italia and no shipping to postcode 07+09, *Spain (ES) except Canary Islands (postcode 35+38), Ceuta and Melilla (postcode 51+52), Gibraltar and no shipping to postcode 07.

General shipping information

Delivery is made by DPD, UPS, Dachser or another forwarding agency of our choice.

For delivery areas which are subject to a so-called island surcharge, we reserve the right to charge you the additional costs incurred.

The shipping costs­­ are exclusive of subject to the statutory value added tax.

Delivery times

As far as in the description of the article no other delivery time is indicated, the dispatch of the goods within Germany normally takes place within 3 - 5 days. For deliveries abroad the delivery time can be extended. Please note that there is no delivery on Saturdays, Sundays and holidays.

If several articles with different delivery times are ordered, no partial delivery will be made. You will receive the complete delivery after completion of the complete goods.

Delivery dates are only binding if they have been agreed with us in writing.

Events of force majeure as well as delays in delivery due to unscheduled events in production or during transport do not lead to a delay in delivery. Stated delivery times are automatically extended by the duration of the hindrances. Claims for damages against us do not exist in such cases.

 

 

Right of withdrawal

Customers have the right to revoke a contract concluded in the online stop within fourteen days. The revocation period begins on the day on which you or a third party named by you have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Valdemar Krog GmbH) within the period by means of a clear statement (e.g. by letter, e-mail or fax) that you wish to withdraw from the contract.

The right of revocation does not apply to goods that have been manufactured explicitly in response to an order or an individual inquiry.

Consequences of the revocation

The costs of returning the goods are borne by you. You will only be liable for any loss of value of the goods if such loss of value is due to handling of the goods which is not necessary to examine their condition, properties and functioning.

If you revoke this contract, we will refund your credit immediately and at the latest within fourteen days of receipt of the goods. For a refund we will use the same means of payment that you used for the original transaction.

Sample for withdrawal  form

If you want to cancel the contract, please fill out this form and send it back to Valdemar Krog GmbH, Georgswerder Bogen 8, 21109 Hamburg, Germany or alternatively by e-mail to info@krog.de or by fax to 040-8000775-69.

Dear Sir or Madam,

I hereby cancel my order from (enter date) with the order number: (enter number).

It concerns the following article: (Enter item name) with the item number: (Enter item number).


I ask for a refund of the purchase price of (enter amount) Euro to the following account:

Account holder:

Bank name:

IBAN:

BIC:

Please confirm the receipt of the revocation.



With kind regards,

(enter name)